Call Recording

Why Use Recommendations for Call Recording

It’s one of the most common messages you hear when calling a company: ‘Please note that calls may be monitored or recorded for security and training purposes.’

Call recording is commonplace nowadays, and is an incredibly useful tool for businesses – particularly those that mainly handle incoming calls, be it a retail call centre, holiday booking service or a contact centre for a business.

Call recording equipment is much more sophisticated nowadays than it used to be; calls can be recorded directly onto a database where they can easily be filed an accessed by a member of staff. This means that calls of different categories, for example complaints, retail calls and calls for advice, can all be stored separately to make the task of searching through the database that much easier.

SMARTCALL have over ten years’ experience in the call recording industry, and supply a whole range of call recording systems and technology to help you get the most from your business. Their specialists take into account your business needs, the volume of calls and the nature of your business to provide a solution that best suits you and your company.

Dedicated to offering a first class service, SMARTCALL are committed to providing sophisticated yet easy-to-use call recording solutions that enable the user to efficiently and effectively sift through calls. In addition, all of the software and call recording solutions provided by SMARTCALL are PCI DSS (Payment Card Industry Data Security Standards) compliant – meaning that your company is abiding within the law when it comes to sensitive data; for example, debit and credit card details.

If your company handles calls or you need a reliable source in which to store your call data, take a look at www.smartcall.com and discover an easy way to manage and store your call recording.